About the Episode: I was out at a Brazilian steakhouse (Texas de Brazil style—gauchos, the whole meat parade), and I watched a table of eight guys while their server explained specials and how the restaurant works. Only one of them gave the server eye contact. One. And I see this everywhere—restaurants, hotels, Uber rides—people acting […]
Bad Service or Bad Customer?
About the Episode It is no secret that the service industry is often mistreated, so how often is it bad service or a bad customer? What is the best way to address this inside of the industry? Listen in to hear Rick’s first hand experiences and hear the stories he’s heard from his close relationships […]
