Is it Consistent or Similar?

About the Episode I recently read an article that talked about the top three restaurants for Gen Z. As someone who isn’t in that generation, I can still understand and fully support why they choose who they did. When it comes to service, generally all people want is etiquette service, a good environment, and to […]

Bad Service or Bad Customer?

About the Episode It is no secret that the service industry is often mistreated, so how often is it bad service or a bad customer? What is the best way to address this inside of the industry? Listen in to hear Rick’s first hand experiences and hear the stories he’s heard from his close relationships […]