Showing Your Appreciation

About the Episode Showing that you care about customer service workers, with a simple tip, can go a long way. And I am not talking about dine-in servers that come to a table and suit your needs over an hour’s time, but the mom and pop pizza shops or bakeries that work so hard to […]

Bad Service or Bad Customer?

About the Episode It is no secret that the service industry is often mistreated, so how often is it bad service or a bad customer? What is the best way to address this inside of the industry? Listen in to hear Rick’s first hand experiences and hear the stories he’s heard from his close relationships […]