About the Episode: Gen Z just dropped some serious wisdom on all of us. Their top three restaurants blew my mind. Not because of what they picked. But because of what it reveals about what actually matters to customers. Chick-fil-A hit number one. Yeah you heard that right. Not McDonald’s with tens of thousands of […]
Bad Service or Bad Customer?
About the Episode It is no secret that the service industry is often mistreated, so how often is it bad service or a bad customer? What is the best way to address this inside of the industry? Listen in to hear Rick’s first hand experiences and hear the stories he’s heard from his close relationships […]
