About the Episode: Gen Z just dropped some serious wisdom on all of us. Their top three restaurants blew my mind. Not because of what they picked. But because of what it reveals about what actually matters to customers. Chick-fil-A hit number one. Yeah you heard that right. Not McDonald’s with tens of thousands of […]
Embracing Life’s Adjustments
About the Episode: Drawing parallels from my personal experiences with Invisalign and LASIK, I explore the importance of being open to adjustments, whether they’re big or small. I discuss how life, much like these processes, requires continuous adaptation and the willingness to pivot when necessary. This episode is about understanding that adjustments are not setbacks […]
Why to be Relevant and Reactive
About the Episode: Today, I am talking straight to the businesses that are service-based. This is what you need to be doing, this is how you grow and expand. Listen in to what my teachings are like inside of my coaching programs. Listen to the podcast here: Watch the episode here: Episode References: MSP […]
Bad Service or Bad Customer?
About the Episode It is no secret that the service industry is often mistreated, so how often is it bad service or a bad customer? What is the best way to address this inside of the industry? Listen in to hear Rick’s first hand experiences and hear the stories he’s heard from his close relationships […]
